First, be sure that you have an active Wi-Fi or cellular connection on your Smartphone. Three connectivity issues are most common when using ReSound Assist, but they are easy to overcome. Though rare, new settings might not help if the ReSound Smart 3D app is not working for you, so you might want to restore the previous settings on your device.Īgain, open “ My ReSound” and locate “ My Requests and New Settings.” You will see an option to “ Restore to Previous Settings” at the bottom of the screen.īy selecting this option and following the subsequent instructions, you can reinstall the old settings on your device.

To do this, open the “ My ReSound” menu and look for “ My Requests and New Settings.” Open this menu option and follow directions to load the new settings sent from your hearing care professional. When new settings are available for your device, you will receive a “push notice.” To activate these new settings in your device, you will need to locate them for installation. If you do not see ReSound Assist in the “ My ReSound” menu, you need to contact your hearing care professional to enable this feature. Look for “Activate ReSound Assist” and follow the instructions. Note the items listed within this menu, which indicates you have access to the feature. Users in locales covered by ReSound Assist can access this feature by opening their Resound Smart 3D App and opening the “ My ReSound” menu. The user can request fine-tuning, adjustments, and updates from a technician, and will enable the hearing care professional to update the settings on your hearing device from a remote location.Įven without social distancing limitations, this handy feature allows users to take advantage of professional adjustments at work, on vacation, or on-the-go. This feature allows hearing aid users remote access to a hearing care professional without in-person contact. Those new to the ReSound Smart 3D App might not be familiar with the ReSound Assist feature programmed in the software.

To help patients overcome these issues, I have put together a quick guide for fixing common problems if the ReSound Smart 3D app is not working for you. Operational problems using the ReSound Assist feature included in the ReSound Smart 3D App have become common due to it’s increased use and the lack of in-person support access to make hearing aid adjustments. Still, it has also helped to reveal functionality and operating issues in various systems as well. COVID has created or contributed to many challenges in just about every sector of society.

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